Inside Technical Sales Support
Job Description
Job summary:
The Inside Technical Sales Support professional plays a crucial role in supporting the sales team and ensuring customer satisfaction. This position requires a blend of technical knowledge and sales skills to effectively assist clients, provide product information, and resolve inquiries. The ideal candidate will have a strong understanding of our products and services and the ability to communicate technical concepts clearly to both technical and non-technical customers.
Your Task:
Key Responsibilities:
- Customer Support:
- Respond to customer inquiries via phone, email, or teams.
- Provide detailed product information and specifications.
- Assist customers in troubleshooting and resolving technical issues.
- Sales Support:
- Collaborate with the sales team to identify customer needs and develop solutions.
- Prepare and deliver product demonstrations and presentations.
- Assist in creating sales proposals, quotes, and order processing.
- Technical Expertise:
- Maintain a deep understanding of product features, benefits, and applications.
- Stay updated on industry trends and competitive products.
- Collaboration:
- Work closely with engineering, product management, and marketing teams to ensure alignment on product offerings and customer needs.
- Provide feedback from customers to help improve products and services.
- Documentation and Reporting:
- Maintain accurate records of customer interactions and transactions in CRM systems.
- Prepare regular reports on customer feedback and sales performance.
Your Profile:
Qualifications:
- Strong technical aptitude and the ability to learn complex products quickly.
- Excellent communication and interpersonal skills.
- Proficient in CRM software and Microsoft Office Suite
- Ability to work in a fast-paced environment and manage multiple priorities.
- Minimum 2 year education in a technical field
Preferred Skills:
- Experience in electrical, mechanical and computer technology
- Understanding of sales processes and customer relationship management.
- Ability to work both independently and as part of a team.
Company Description
Micro-Epsilon is a worldwide leading sensor manufacturer. For more than 50 years we have continuously offered reliable, high performance, unique solutions; particularly when high precision measurement or inspection is required.
Our product range covers sensors for the measurement of distance and position, sensors for IR temperature measurement as well as color detection. Innovative products that provide the very highest levels of precision are created through intensive research and development processes, unique know-how, and a broad network of collaborative operations.
As a multi-technology company we are dedicated to solve both basic and extraordinary applications with a variety of standard and highly customized products. Customers across the world trust the state of the art measuring technology from Micro-Epsilon.
Interested?
Send your resume to:
Micro-Epsilon America, LP
Ms. Rebecca Lambert
8120 Brownleigh Drive
Raleigh, North Carolina 27617
Email: rebecca.lambert@micro-epsilon.com